Patient Reviews
Mountain West Surgical Specialists, located in Cheyenne, WY, is dedicated to providing top-notch care to patients from the local area and beyond. Our team includes some of the best specialists in the industry, including Drs. Jeremy Gates and Nathaniel Kaan, who are committed to excellence in patient care. We engage deeply with both male and female patients to ensure they fully comprehend each phase of their treatment, empowering them to actively participate in their surgical care decisions. When it comes to restoring your health and enhancing your quality of life, choosing the right specialist is crucial. We have included a detailed list of reviews from genuine patients who have experienced the quality care provided by Mountain West Surgical Specialists. We encourage you to read these testimonials and consider the exceptional care you could receive by choosing our trusted team for your healthcare needs.
"Dr Gates did amazing work. No issues with a quick recovery. All the staff there are great to work with and have helped every step of the way with answers to questions and lend an ear talking into consideration the challenges my family and I have faced during this whole process. I recommend anyone that needs any of their services. Not to mention the hospital nurses have mentioned they have never seen any complications with the work done by Mountain West Surgical. If i have the option to return to them for surgery they have earned my confidence at all levels."
"To put it plainly, Jesus and Dr Gates saved my life back in May, 2025 when I had to have emergency surgery and afterwards for my 2nd surgery as well. Dr Gates is a true expert at what he does and he's very personable too. I felt extreme ease in his care and he comes highly reccomended!! PA Montana is also a true gem. You couldn't ask for someone who genuinely cares for her patients the way she does! I REALLY adore her! I'm so happy my care came into the hands of Mountain West Surgical, they are A++++++++!!"
"I highly recommend Dr. Kaan. My husband was referred to him by his primary physician. Dr. Kaan was very helpful, knowledgeable and made us feel very comfortable."
"Dr Gates has done 2 surgeries for me and he is awesome! The first surgery was when I met him at the hospital and I went to him when I found out I needed another surgery. Best choice ever!! Fantastic surgeon and is concerned about the whole patient. He is very caring and patient and has always answered any questions I have. I would recommend him 200%."
"Dr. Gates and P.A. Merrick and Dr. Gartener, performed flawlessly. Thank you!!"
"Great staff very helpful and made you feel comfortable"
"With just having a new baby and having to get another surgery done, I was extremely nervous! Dr. Gates and his team made me feel extremely comfortable and confident in getting what I needed done. After my surgery I was checked on when I went home, thank you so much! I would highly recommend coming here!"
"Very professional and personal. Provided a detailed description of the surgery and the recovery process. Highly recommended."
"I definitely recommend Dr. Kaan, PA Montana Merrick, and the whole office with 5 stars. I had my gallbladder taken out, and they were super kind and nice, very professional, and knowledgeable about the whole process from start to finish. I felt taken care of and comfortable with asking questions. Thanks again!"
"I was sent to Mountain West Surgical via the Cheyenne VAMC for inguinal hernia repair. . Every step, from initial consult to post surgery follow up, was outstanding. Every person was extremely professional, yet personable and friendly. I have already recommended this place to friends. ⭐️ ⭐️⭐️⭐️⭐️"
"Dr. Kaan recently took a cyst off the back of my knee. It has healed up nicely. From my first appointment to my post-op, he was absolutely incredible. He was kind, friendly and patient with me as I asked all my questions and concerns. He has great bed side manner and has a good sense of humor. His staff were very professional and friendly as well. I highly recommend him and his practice at Mountain West Surgical Specialists for any general surgery needs."
"Great experience with Dr Kaan. Right side hernia surgery. Everything was very professional and well informed. From the beginning appointment through the procedure and through recovery"
"I was having a recurring medical issue, I had been scheduled for surgery in August and got an infection than caused the surgery to be canceled. When I tried to reschedule I was told the surgeon was no longer doing the procedure I needed. I was recommended to call Mountain West. I now feel this was the best thing. Dr Kaan is amazing. The office staff is very kind and helpful. I was scheduled for and had a very successful surgery in October and am happy to say I feel better than I have in years. Thank you Mountain West."
"Found myself in the ER with appendicitis, was assigned to Dr Kaan, MD and PA Montana Merrick with Mountain West Surgical Specialists for my appendectomy. I’m beyond grateful for how quick, kind and thorough they were from beginning to end! Hopefully I will not need them again BUT if I come up with a need, I will definitely be returning to them!"
"On 2/18/25 I had surgery to remove my Gall Bladder, Dr Gates performed the surgery. Dr Gates and his group were and have been amazing throughout this entire process. They truly take an intrest in making your procedures as painless and comfortable as possible. They are true professionals who really care about their patients and what they do!!! Thank you, Dr Gates."
"Dr. Gates was terrific! I had no issues and everything was extremely quick and easy."
"Quick and easy. - -"
"Dr Gates and Moutain West Surgical Center attention to detail is second to none. The whole process was quick and easy and they answered all my health questions."
"The care was exceptional from beginning to end. Dr Kaan and his staff are caring and committed to making sure their patients are cared for."
"Office staff were great !Dr Gate was kind caring and helpful!Beautiful office !"
"Dr. Gates and Montana were amazing. It was my first surgery and they helped me stay calm and assured me I was in good hands. Got into my consultation fast and then was on the surgery table within a week.
Post op was great, they answered all my questions and made sure I was feeling good.
All that and I didn’t even talk about the actual surgery yet. Started a little late but they kept me on track and got me in and out fast. It’s been two weeks and I feel great!"
"Dr. Jeremy Gates was absolutely wonderful! I had been in miserable pain for months and my regular doctors were not listening to my concerns. Dr. Gates showed genuine interest and concern for my wellbeing and acted quickly to provide me the care I needed to feel better. Dr. Gates has tremendous bedside manners and his skills in general surgery are phenomenal. The staff at his location are extremely friendly/welcoming and they take an interest in your care and life. Highly recommend them for any general surgery needs!"
"Common sense, thoughtful, compassionate. Great experience. Highly recommend."
"I experienced great care, and follow up attention immediately after surgery and over the next month by staff and Dr. Gates.Preparing for surgery I was well informed of the procedures and following surgery I also knew what to expect and the Do’s and don’t in the days, weeks and months preceding surgery. Dr. Gates and staff were very professional and caring.Guy Cameron"
"Dr Gates was wonderful! Made me feel comfortable and was concerned about my surgery. AP Montana answered all my questions and was very reassuring about the outcomes of my surgery. Great office and nursing staff. They were exceptionally helpful and caring!"
"Both Dr helped me out, one for gal bladder removal, which he found that I had multiple hernias needed repaired. They both did a great job, preop instructions were clear, post op care was awesome. Highly recommend"
"I recently had surgery performed by Dr. Gates, and I couldn't be more pleased with the care I received. From the initial consultation to post-surgery follow-ups, Dr. Gates was professional, knowledgeable, and genuinely caring. The surgical procedure went smoothly, and the recovery process was made much easier thanks to the doctor's expertise and support.The office staff deserves a special mention as well. Everyone I interacted with was friendly, efficient, and made sure I was comfortable throughout the entire process. They were always available to answer my questions and provided great communication every step of the way.I highly recommend Dr. Gates for anyone needing gallbladder surgery. You will be in excellent hands!""
"A+++ An absolutely amazing doctor and surgeon. Super easy to talk to and doesn’t rush you. Eager to answer any questions and ease your concerns and is amazing following up after the surgery. Thanks so much, Dr. Gates!"
"Awesome all around. Had my surgery scheduled and done within 1 week. Friendly staff and doctors!"
"The girls, are super friendly, they made me comfortable as can be, at the clinic, before surgery during surgery and the after care was amazing! Thanks Dr. Gates... Much love!! ❤️"
"Dr.Gates was very personable and made me feel at ease during the whole surgery process from beginning to end. I would definitely recommend him to anyone!"
"Dr.Gates was very personable and made me feel at ease during the whole surgery process from beginning to end. I would definitely recommend him to anyone!"
"Leader, excellent, great person , top notch."
"I highly recommend Dr. Gates for his surgical skills and excellent bedside manner. I never felt rushed in our pre and post surgery consultations. He clearly explained everything I was to expect in the most reassuring tone. If you are in need of a surgical specialist there is no need to go out of state to find one. Based on my experience Dr Gates and his staff are the best."
"If I could give Dr. Gates and all of his office staff 100 million stars I would."
"Dr. Kahn and his staff are amazing and make you feel comfortable once you go through the door."
"I couldn't have asked for a better team for my surgery. Everyone I came in contact with was absolutely lovely. Dr. Gates was personable, made sure he got the chance to talk to me for pre op, before surgery and post op, it was a breath of fresh air to get the chance to talk directly with the person who would be handling my surgery, he really takes the time to talk thoroughly with his patients and I will always appreciate that. Dr. Gates and Montanna made me feel comfortable and at ease throughout the whole experience! The other medical assistants I saw were also top notch. It was an amazing experience from start to Finish. I would hope I don't need any other surgery in the future but if I do, I'll be sure to see Dr. Gates and the team! Thank you for calming all my nerves and giving me such a wonderful experience!"
"Thank you very much to Dr Gates, PA Montana and all the staff at Mountain West Surgical. Your professionalism and medical skills resulted in me feeling 100% better and I am grateful for that. I highly recommend Dr Gates for your surgical needs."
"Doctor Gates treated me for a condition that went away after I took his recommendation of employing a therapeutic home treatment regimen and also effecting dietary changes. My condition dissipated, I lost a little weight, and I did not have to undergo a corrective procedure. I highly recommend Dr. Gates, who makes a patient's well-being top priority."
"Dr Karan is very, easy to understand and knowledgeable in what he does"
"Through the whole process of testing up to my surgery and afterwards, Dr Kaan and his staff have been very attentive and caring. This was my first surgery and they've been very patient and informative, keeping me abreast of the whole process and explaining when I didn't understand. Overall, a wonderful staff of medical professionals."
"On 2/18/25 I had surgery to remove my Gall Bladder, Dr Gates performed the surgery. Dr Gates and his group were and have been amazing throughout this entire process. They truly take an intrest in making your procedures as painless and comfortable as possible. They are true professionals who really care about their patients and what they do!!! Thank you, Dr Gates."
"Dr. Kaan is an exceptional surgeon. He performed my full thyroidectomy with incredible skill, resulting in a minimal scar that's healing beautifully. He's patient, caring, and readily available for questions. I highly recommend him for anyone needing thyroid surgery."
"Fantastic! Top notch surgeon and care, the entire staff is helpful and, most importantly, they truly care about their patients and never rush you through the process. They really listen and take the time to help you understand the process. I'm VERY grateful to Dr Gates and Merrick!"
"Dr.Kaan and his staff were wonderful! He is the best!! Couldn’t have asked for a better doctor and team! Highly recommend him to everyone"
"Dr Kaan and his staff are awesome to work with as they are very professional, courteous, respectful and thoroughly go over the process with you when having surgery. They answer all your questions and make you feel at ease. The post op follow up visit after surgery with PA Merrick was also outstanding. PA Merrick listens to any and all concerns you have post op and addresses your concerns carefully and fully with knowledgeable responses."
"Excellent care taking care of my dad. Very impressed."
"Best surgeon I have used. Professional and listened."
"Thank you all for treating me like family and not just a patient. Thank you for the care and love you've provided me. Keep up the hard work."
"Dr. Kaan and his entire staff are amazing, I can't recommend them enough. I was in debilitating pain for over 3 years and he changed my life. I can now do all the things I use to with no pain whatsoever. I am internally grateful and thankful for Dr. Kaan and his entire staff. Thank you Mountain West you truly are the best."
"They did a great job"
"Everything was Flawless. All staff were beyond friendly and Informative. Everything Happened extremely fast and without any issues."
"Everything was Flawless. All staff were beyond friendly and Informative. Everything Happened extremely fast and without any issues."
"Was treated and had a surgical procedure with Mountain West Surgical Specialists, from beginning to end was an excellent experience. Highly recommend."
"I was extremely happy with the care I received before and during my surgery with Dr Kaan, he was professional, compassionate and down to earth. My after care appointment was with Montanna Merrick, PCC she was also a wonderful person to work with. I would definitely recommend this team for a needed surgery.
Thank you for your care!"
"Exemplary medical practice from the receptionist to the surgeon. The medical support staff is phenomenal. After reviewing the literature regarding the post op pain after the removal of an internal hemorrhoid, I was apprehensive. My advice is simple: follow the medical team’s directions explicitly. When the doctor says fiber and hydrate, do so and avoid much of the post op discomfort. I can’t stress this enough."
"Dr Gates and P.A. Montanna Merrick came highly recommended by my general doctor, and they didn't disappoint. Dr. Gates went above and beyond to avoid abdominal surgery for an uncooperative gall bladder. Prior adhesions required Dr. Gates to spend more time and care to reach my gall bladder and remove it. Job well done! P.A. Montana was very thorough and answered all my questions at my post surgery appointment. I'm very grateful to both of them."
"I dreaded surgery because I am a hard stick for IVs. Dr. Kaan promised that he would have everything prepared in advance. He did and it all went great!"
"The care given here is the best they really listen to patients and make them feel like family. Montanna cares about your care and follow up with you."
"Highly recommended. Dr. Gates and PA Montanna did an amazing job. Very thorough in all aspects of the several procedures and the surgery. Excellent help with recovery and advice to my health. Friendly and helpful office staff."
"Very happy with Dr Kaan and Montanna. I was well taken care of. Thank you All"
"Excellent Care!! Outstanding compassion"
"The staff and doctors are always friendly and professional. They answered every question and made me feel good about the surgery."
"Everyone there is nice & professional. Montanna is a sweet & caring P.A. I highly recommend Mountain West Surgical Specialists."
"All of the staff, the nurses, the PA, and the doctor were above any of my expectations. They are all knowledgeable, as well as friendly and easy to talk to. They also instill comfort and confidence in their abilities."
"Very good care!!!"
"Perfect"
"Excellent care from the first consultation until the final post-op appointment. Dr. Gates is incredibly thorough in explaining diagnosis, recommendations, and risks and a skilled and talented surgeon. Highly recommended!"
"Nicest staff I have ever encountered. A shout out to Beth - sorry for yelling at you. You handle it better than most people. I would recommend this staff to any grouch😁😁😁"
"They really care for their patients."
"Dr. Kaan did such an amazing job on my gallbladder surgery! Recovery time has been an absolute breeze! Absolutely no complications whatsoever!!! His assistant Montana is just as amazing!!!! Both did an absolutely amazing job! Scars will be minimal! Absolutely pleased!!!! Thank you Dr Kaan for helping me!!!!"
"Montanna is one of the sweetest"
"Dr. Gates and his PA Montanna performed my lipoma removal, and I couldn’t be more pleased with the experience. Dr. Gates has a fantastic bedside manner and is incredibly easy to talk to. Scheduling was a breeze—even when I needed to reschedule my surgery, the office was accommodating and efficient. From the initial consultation to the procedure and follow-up, everything was clearly communicated, and all of my questions were thoroughly answered. I highly recommend Dr. Gates and his entire team—they’re professional, kind, and made the whole process smooth and stress-free."